There are many agencies operated by both the Commonwealth and Tasmanian governments responsible for the receipt and resolution of complaints, as well as private, independent industry-based dispute resolution schemes.

Most of these are referred to in the relevant subject chapters of the Law Handbook. Readers are referred to the chapter dealing with their specific area of complaint as well as to the list given here.

The following list deals mainly with areas that are not dealt with in any detail elsewhere in the Law Handbook. Where appropriate, addresses to useful Internet sites have been provided.

General Complaints

Tasmania Office of Consumer Affairs and Fair Trading

Australian Competition and Consumer Commission See in particular:
‘Making a Complaint’ at; and
ACCC’s Consumer and Business Directory at

Australian Prudential Regulation Authority (APRA)

Australian Securities and Investments Commission
Search for registered business names:
Search for ACNs and ABNs of Australian organisations:

Fido Consumer Website:

International E-Consumer Project


Complaints and Alternative Dispute Resolution Schemes

Financial Ombudsman Service 1300 78 08 08 This service incorporates the former Banking and Financial Services Ombudsman, Credit Union Dispute Resolution Centre, Financial Industry Complaints Service, Insurance Brokers Disputes Limited, and Insurance Ombudsman Service (itself formerly Insurance Enquiries and Complaints Limited).

Credit Ombudsman Service

Superannuation Complaints Tribunal

Financial Co-operative Dispute Resolution Scheme

Telecommunications Industry Ombudsman (TIO) Complaint line 1800 062 058

Fair Trading Offices in other States and Territories

Australian Consumer Law homepage

ACT Office of Fair Trading

Consumer Affairs Victoria

NSW Office of Fair Trading

New Zealand Ministry of Consumer Affairs

NT Office of Consumer Affairs and Fair Trading

QLD Office of Fair Trading

SA Office of Consumer and Business Affairs

WA Department of Consumer and Employment Protection

Useful Documents

Electronic Funds Transfer (EFT) Code of Conduct

Other Contacts


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